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Visit SolarWinds.com Documentation Contact Us Customer Portal Toggle navigation Academy SOLARWINDS ACADEMY CLASSES GUIDED CURRICULUM ELEARNING CERTIFICATION SOLARWINDS ACADEMY The SolarWinds Academy offers education resources to learn more about your product. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. See What's Offered AVAILABLE RESOURCES Virtual Classrooms Calendar eLearning Video Index SolarWinds Certified Professional Program VIRTUAL CLASSROOMS Attend virtual classes on your product and a wide array of topics with live instructor sessions or watch on-demand videos to help you get the most out of your purchase. View all Classes Open Sessions and Popular Classes General Office Hours Orion Platform Network Performance Monitor NetFlow Traffic Analyzer View the Calendar IP Address Manager Network Configuration Manager Server & Application Monitor Virtualization Manager GUIDED CURRICULUM Whether learning a newly-purchased SolarWinds product or finding information to optimize the software you already own, we have guided product training paths that help get customers up to speed quickly. View Suggested Paths ELEARNING VIDEOS On-demand videos on installation, optimization, and troubleshooting. See All Videos Popular Videos Upgrading Isn't as Daunting as You May Think Upgrading Your Orion Platform Deployment Using Microsoft Azure Upgrading From the Orion Platform 2016.1 to 2019.4 Don't Let the Gotchas Get You How to Install NPM and Other Orion Platform Products Upgrading the Orion Platform See All Videos Navigating the Web Console Prepare a SAM Installation Installing Server & Application Monitor How to Install SEM on VMware Customer Success with the SolarWinds Support Community New job, New to SolarWinds? SOLARWINDS CERTIFIED PROFESSIONAL PROGRAM Become a SolarWinds Certified Professional to demonstrate you have the technical expertise to effectively set up, use, and maintain SolarWinds’ products. Learn More STUDY AIDS Access Rights Manager Architecture and Design Database Performance Analyzer Diagnostics NetFlow Traffic Analyzer Network Configuration Manager Network Performance Monitor Server & Application Monitor ONBOARDING & UPGRADING NEW TO SOLARWINDS SMARTSTART SUPPORT OFFERINGS UPGRADE RESOURCE CENTER WHAT’S NEW NEW TO SOLARWINDS You just bought your first product. Now what? Find out more about how to get the most out of your purchase. From installation and configuration to training and support, we've got you covered. Learn More SMARTSTART Our SmartStart programs help you install and configure or upgrade your product. Get assistance from SolarWinds’ technical support experts with our Onboarding and Upgrading options. We also offer a self-led program for Network Performance Monitor (NPM) and Server & Application Monitor (SAM) if you need help doing it yourself. Learn More AVAILABLE PROGRAMS SmartStart for Onboarding SmartStart for Upgrading SmartStart Self-Led for NPM and SAM SUPPORT OFFERINGS Our Customer Support plans provide assistance to install, upgrade, and troubleshoot your product. Choose what best fits your environment and organization, and let us help you get the most out of your purchase. We support all our products, 24/7/365. Learn More AVAILABLE PROGRAMS Professional Premier Premier Enterprise UPGRADE RESOURCE CENTER See helpful resources, answers to frequently asked questions, available assistance options, and product-specific details to make your upgrade go quickly and smoothly. Visit the Upgrade Resource Center PRODUCT-SPECIFIC UPGRADE RESOURCES Network Performance Monitor NetFlow Traffic Analyzer Network Configuration Manager WHAT’S NEW AT SOLARWINDS Find the latest release notes, system requirements, and links to upgrade your product. Learn More Support Offerings PREMIER SUPPORT SMARTSTART WORKING WITH SUPPORT PREMIER SUPPORT We offer paid Customer Support programs to assist you with installation, upgrading and troubleshooting. Choose what best fits your environment and budget to get the most out of your software. Get priority call queuing and escalation to an advanced team of support specialist. AVAILABLE PROGRAMS Premier Support Premier Enterprise Support SMARTSTART Our SmartStart paid programs are intended help you install and configure or upgrade your product. You’ll be assisted by SolarWinds’ technical support experts who are dedicated to quickly and efficiently help you with getting up and running or moving to the latest version of your product. AVAILABLE PROGRAMS SmartStart for Onboarding SmartStart for Upgrading WORKING WITH SUPPORT A glossary of support availability, tips, contact info, and customer success resources. We're here to help. Learn More PRODUCTS NETWORK MANAGEMENT SYSTEMS MANAGEMENT Database Management IT SECURITY IT SERVICE MANAGEMENT APPLICATION MANAGEMENT DOCUMENTATION NETWORK MANAGEMENT Orion Platform Network Performance Monitor NetFlow Traffic Analyzer IP Address Manager Network Configuration Manager Engineer's Toolset View All Network Management Products Network Topology Mapper User Device Tracker VoIP Network Quality Manager Log Analyzer Enterprise Operations Console Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class SYSTEMS MANAGEMENT Server & Application Monitor Virtualization Manager Storage Resource Monitor Web Performance Monitor Server Configuration Monitor Backup View All Systems Management Products Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class DATABASE MANAGEMENT Database Performance Analyzer Database Performance Monitor View All Database Management Products Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class IT SECURITY Security Event Manager Access Rights Manager Serv-U Managed File Transfer Server Serv-U FTP Server Patch Manager Identity Monitor View All IT Security Products Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class IT SERVICE MANAGEMENT Dameware Remote Everywhere Dameware Remote Support Dameware Mini Remote Control Service Desk Web Help Desk View All IT Service Management Products Kiwi Syslog Server Kiwi CatTools ipMonitor Mobile Admin Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class APPLICATION MANAGEMENT AppOptics Pingdom Papertrail Loggly View All Application Management Products Your SolarWinds products come with a secret weapon. Award-winning, instructor-led classes, eLearning videos, and certifications. Find a Class COMMUNITY THWACK® ORANGE MATTER LOGICALREAD THWACK® Over 150,000 users—get help, be heard, improve your product skills Visit THWACK AVAILABLE PROGRAMS SolarWinds Lab THWACK Tuesday Tips (TTT) THWACKcamp™ 2020 On-demand Orange Matter Practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders View Orange Matter LogicalRead Blog Articles, code, and a community of database experts Read the Blog SUBMIT A TICKET Academy SOLARWINDS ACADEMY See What's Offered Virtual Classrooms Calendar eLearning Video Index SolarWinds Certified Professional Program CLASSES View all Classes General Office Hours Orion Platform Network Performance Monitor NetFlow Traffic Analyzer View the Calendar IP Address Manager Network Configuration Manager Server & Application Monitor Virtualization Manager GUIDED CURRICULUM View Suggested Paths ELEARNING See All Videos Upgrading Isn't as Daunting as You May Think Upgrading Your Orion Platform Deployment Using Microsoft Azure Upgrading From the Orion Platform 2016.1 to 2019.4 Don't Let the Gotchas Get You Ho...